FAQ’s

Why is our clinic using HotDoc Payments?
We use HotDoc to securely process payment for your appointments. What’s more, it provides added convenience for patients who prefer to book and pay online, with an option to save details for your next consultation. For our current fees, please refer to the Fees section below.

Do I need to pay upfront for my appointment?
You will be asked to add your card details at the time of booking. We will wait until after your consultation to collect the full payment. You may see a temporary charge of US$1 where we validate your card but this money is refunded right away. The full payment will be taken once the Doctor finalises your consultation.
Our clinic also sends payment requests via SMS for outstanding accounts. In this case, you will be sent an SMS requesting payment with a HotDoc link attached to process your payment.

How do I claim my Medicare rebate?
Our clinic will process your Medicare rebate via patient claiming.

Does HotDoc store my card details?
No. The financial organisations we partner with and trust to verify and store your card details are called Stripe, Pin Payments and Spreedly. They are accredited by the Payment Card Industry – Data Security Standards (PCI-DSS) and are Level 1 certified. For more information, please see HotDoc Payments Security.

Can HotDoc see my card details?
No. Your card details, expiry, CVV codes and data are not visible to HotDoc nor the practice, and we do not collect or store these details.

Why was US$1 charged to my card after I added a payment method?
When you add a payment method there will be a US$1 pending charge processed on your card. In all cases, you will never be charged the amount as this is a temporary pre-authorisation in order for the financial organisations that we partner with to verify your card details.

How can I request a refund?
HotDoc does not process refunds. Please contact our clinic for a refund.

How do I add or delete my payment details?
Log into your HotDoc account or Partnered Health APP, view your account details and update as required.

If you would like to read more about how HotDoc handles security as well as your personal information, please view HotDoc security page and privacy policy. To see how HotDoc financial providers handle security and privacy, please view the links below:
Pin Payments Security / Pin Payments Privacy
Spreedly Security / Spreedly Privacy

You can also check out HotDoc payment security FAQs for more information:
Payments Security FAQs
Patient Privacy and Security

We are a private practice requiring all accounts to be paid on the day. You are then able to claim from Medicare for the doctors and your private health fund, where applicable, for our Naturopaths and Osteopath.

No. However you are welcome to discuss your fee with your practitioner if you are experiencing financial difficulties.

Yes, you are able to claim from Medicare for all our doctors’ accounts and if you are on a plan from your GP, you are able to claim for some Osteopath and Clinical Psychologist appointments, but not the Naturopaths.

Yes, our Naturopaths, Osteopath and Clinical Psychologist are registered with private health funds. Please check with your individual fund to see if you qualify and what the rebate is.

We accept MasterCard and Visa

No. All accounts need to be paid at the time of the consultation.

We are located in Gordon on Sydney’s North Shore. Patients come to us from all over New South Wales, Australia and internationally. See our contact details.

To book an appointment with one of our practitioners please ring (02) 9418 1388 option 1 between our contact hours of 9:00am – 5:00pm

Yes, appointments need to be booked and confirmed for all our practitioners.

Please check under the individual practitioner’s information as each practitioner books differently.

This varies depending on the reason for your consultation. If your child is seeing Dr Underwood for autism please advise reception and they will book a minimum of four visits. Your child may need six weekly visits for the first year. Dr Lee’s new patients are booked in for three visits. All other patients will need to check with their practitioner.

Yes, we will send you a text message where possible or phone to remind you of your appointment. We then need to hear back from you within 24 hours to confirm your appointment.

Our confirmation text message system is pre programmed with a limited number of characters and does not allow us to alter our message or receive detailed information from you.

When replying to a confirmation text please reply yes or no and the patient’s name.
If you need to inform us of any other detail please ring reception on 9418 1388 Option 1.

Yes, a cancellation fee may be charged if less than 48 hours notice is given.

Yes. If you would prefer an earlier appointment for any of our practitioners we can place your details on their waiting list

You will find this information on the Contact Us page of this web site. We have also included a map and information on where to park.

For information on where to park go to our Contact Us page

We are half way between Gordon and Pymble stations. The walk from Pymble station is slightly down hill. You need to cross the Pacific Highway at Livingstone Avenue and then again at Ryde Road, a major intersection. It is easier to walk from Gordon station – cross over the Pacific Highway and head north. It is a 15-minute walk.

For more information on where to park go to our Contact Us page.

Tests are dependant on your condition and vary. Your practitioner will advise you of any tests required.

No tests will be ordered prior to your initial consult.

While some tests are ready the following day, others can take up to four to six weeks to be ready.

Pfeiffer collection centres are at the following addresses:

• Adamstown, 141 Brunker Road Ph: 02 4907 3700
• Bankstown, Suite 1, 80 Kitchener Parade Ph: 02 9708 6363
• Bondi Junction, Shop 10, 237-239 Oxford Street Ph: 02 9389 5983
• (Waverley Mall)
• Camden 58 John Street Ph 02 4655 9688
• Dee Why, Shop 2B, 910 Pittwater Road Ph: 02 9971 9114
• Dora Creek, 1st Floor, Medical Centre, Doree Place Ph: 02 4973 2299
• Dubbo, 223A Darling Street. Ph 02 6826 5454
• East Maitland, 1/134 Lawes Street. Ph 02 4933 3818
• Edgecliff, 235 New South Head Road Ph: 02 9363 2831
• Five Dock 225 Great North Road Ph 02 9712 1387
• Gosford, 37 William Street Ph: 02 4337 3555
• Kogarah, Level 2, St George Private Medical Complex Ph: 02 9553 9888
• 1 South Street
• Marrickville, Shop 3 294 Marrickville Road (entry via Illawarra Rd) Ph 02 9568 3334
• Penrith/Kingswood, Penrith Specialist Centre, Suite G01,64-68 Derby Street, Ph 02 4737 3322
• Port Macquarie, Suite 13, Hermitage Medical Centre, 72-80 Lake Rd, Ph 02 6584 5923
• Ryde/Eastwood, Ryde Medical Centre Ph: 02 9874 8554
• Suite 12, 247 Ryeldale Road
• Singleton, 3 Goulburn Street, Ph 02 6572 3964
• St Ives, 169a Mona Vale Road Ph: 02 9988 4776
• Tamworth, 199 Peel Street, Ph 02 6766 2401
• Taree, Suite 1, 65 Pulteney Street, Ph 02 6766 2401
• Wagga Wagga, St Gerard’s Wing, Calvery Hospital, Hardy Avenue, Ph 026925 0055
• Westmead Westmead Private Hospital, Suite 16, Cnr Darcy & Mons Roads Ph 02 9687 1888
• Wollongong, 35 Denison Street, Ph 02 4224 7474

Yes. The following is a list of Pfeiffer doctors:

• Ash, Dr Tania: St Kilda Vic 03 9510 4405
• Blaj, Dr Adina Your Health Brighton Vic 3186
• Bode, Dr Sinclair: Adelaide SA 08 8331 8033
• Caldicott, Dr Penny:Wyoming NSW 4322 0700
• Copeland, Dr Marjolein: Otago Dunedin NZ 08 3476 6411
• Criticos, Dr John: Marrickville NSW 9560 3154
• Chant, Dr Sharon: Gympie Qld 07 5482 5577
• Dyson Dr Marilyn: West Pymble NSW 9418 1566
• Fewtrell, Dr Debbie Bay of Islands NZ 64 9407 7342
• Fryar-Williams, Dr Stephanie: Rose Park SA 08 8331 8033
• Golik, Dr Frank: Clayfield Qld 3262 5227
• Harris, Dr Elizabeth: Dubedin NZ 64 3488 2754
• Jaa, Dr David: Robina Qld 07 5562 2088
• Lee, Dr Yuwen: Gordon, NSW 02 9418 1388 Option 3
• Lewis, Dr Elizabeth, Paychiatrist: Bendigo Vic 03 54414 495
• Masson, Dr Leila: St Heliers Auckland NZ 0011 64 9575 2221
• Mckern, Dr Jennifer: Castlemaine Vic 03 547 95577
• Morris, Dr Cathy: Balmain NSW 9555 8816
• O’Sullivan, Dr Kathie: Brisbane Qld. 07 3857 3777
• Proverb, Dr Deborah: Flat 15/64 Milford Rd. Milford Auckland NZ
• Rabinov, Dr Brahamm: Brighton Vic 03 9596 0757
• Read, Dr James: QLD
• Rebic, Dr Denis: St Kilda Vic 03 9510 4405
• Roejrich, Dr Eckhard: 256 Henry Parry Drive Wyoming NSW 2250
• Searle, Dr Lisa: Auckland NZ 64 9377 5525
• Stuckey, Dr Annabel: Double Bay NSW 9328 4922
• Stuckey, Dr Richard: Coolangatta Qld 07 5536 4396
• Tendek, Dr Lyn: Dr Sandra Cabot Women’s Health Clinic 1 Bay Street Broadway Sydney NSW
• Thrift, Dr Merlene: Cooranbong NSW 4977 1702
• Tomas, Dr Lily: Pambula NSW 6495 7300
• Turtle, Dr Jonathan: Gordon NSW 9418 1388
• Wilson, Dr Kathleen: Kingswood NSW 4737 3333
• Wing, Dr Lindsay: Bondi Junction NSW 9386 1833
• Woolhouse, Dr Michelle: Rosebud Vic 03 5986 4229